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ESG PHILOSOPHY
At ESG our primary focus is on coaching children and giving them the best possible environment to succeed and be happy. Everything we do is about giving children life skills through sport. But in addition to providing sports coaching, we are equally interested in helping your children grow as human beings. We are committed to the individual development of each child. We don’t just produce athletes, we build people. Our goal is simple – to help children realise their potential in life.

YOUR CHILD'S SAFETY
Your child’s safety and security are given high priority on all of our courses. Children are supervised at all times including break and lunch times. Our ESG team are carefully chosen, vetted and trained to ensure your child’s safety. We are proud of our record since 1991, but we never let up in our bid to ensure the complete safety of each child. The camps and courses are well-organised and we always maintain the correct ratio of coaches to children. While your children are learning, keeping fit and having fun you can rest assured that they will be well looked after.

SECURITY
The pick up and drop off procedures are strictly followed for holiday camps because they have been designed for your child’s safety. You will be asked to sign a register and provide details of anyone else collecting your child. It is essential that you let us know if someone different is going to pick your child up. For term-time courses there is no sign out procedure but children will only be released if their parents are present.

ORGANISATION
Each ESG sports club has a full-time club manager who oversees the day-to-day running of the club for all courses. An ESG club will have a management team consisting of the club manager, head coach and a club coach. Supporting this team are many group leader coaches. Our management teams have a wealth of experience and are supported by our professional team at head office.

OUR TEAM
Our coaching team makes learning a positive experience for children. We select lively, caring, enthusiastic individuals with a good educational record and strong personal skills. They are chosen as much for their coaching ability as for their communication skills and friendly, enthusiastic nature. As well as being highly knowledgeable about their sport, they have the ability to create and deliver insightful, interesting and fun sessions.
All our coaches are professionally qualified and trained in our coaching methods, designed by Clinton Lamprecht, a world leader in the field of effective learning and training. They have strong pupil-management skills and are background checked under the terms of the Criminal Records Bureau. Team members also attend weekly training and undertake special training courses throughout the year..

MONEY BACK GUARANTEE
We are positive that your child will be happy when they attend one of our courses. However, we understand that if your child is attending for the first time that you may be uncertain. Therefore, if it is your child’s first time with ESG and provided you have taken out the Customer Protection Plan (see booking conditions) and after the first day they are not happy we will offer a full refund.

ESG KIT
Our ESG merchandise is available if you want to order the clothing range for Camp England and Tennis England, please call the office on 08000 430707

WHAT SHOULD MY CHILD BRING?
Your child should dress in comfortable sports clothing appropriate for the weather. It is also essential in the summer that your child brings and uses a high SPF sun cream and a hat to protect them from the sun. All children should bring a packed lunch and drinks if they are attending a holiday camp. During holiday camps we provide free drinks throughout the week and a tuck shop is also available. We also provide all the sports equipment. However, for Holiday Tennis Camps, most children usually bring their own tennis racquets.

SPECIFIC MEDICAL CONDITIONS
Please tell us at the time of booking if there is anything we need to know about your child’s health. It is essential that we know if they have any health challenges such as allergies, diabetes or epilepsy. In some cases we may need you to complete additional forms and provide further information.

WHAT HAPPENS IF IT RAINS?
At all of our holiday camps and courses we have a wet weather programme that swings into operation if it rains. When designing the structure of our courses we take the weather into account. As many of our courses take place at prestigious clubs and schools with excellent facilities we can offer extensive wet weather programmes. At some clubs term-time tennis classes may need to be re-scheduled. In this case we will inform you beforehand whether the class is cancelled and when a catch-up session can be provided.

YOUR VALUED FEEDBACK
We believe that feedback is the breakfast of the champion. We welcome feedback both from children and parents so that we can continue to improve our service to you. We will give you a feedback questionnaire concerning all aspects of your experience with ESG. Please complete this and help us deliver the service you deserve.

WHAT IS THE RATIO OF STAFF TO CHILDREN?
The Camp England ratio of coach to child is 1:8 for children up to 7 years of age; 1:10 for children aged 8-10 years, and 1:14 for children aged 11 and over. Tennis England ratios are 1:8 for holiday camps, 1:6 for term time courses and 1:4 by arrangement. Our staff ratios ensure that your child will receive quality coaching and feel secure knowing that there is always a member in the team willing to help.

A FEW MORE QUESTIONS
You will find the answer to most of your questions online with our detailed parents guide and FAQ. However, if you have any other questions please contact us between 9am-5pm (Monday-Friday) on 0800 043 0707.